MTMI--May We Talk? Having Those Difficult Conversations

Medical Technology Management Institute

Phone: 1-800-765-MTMI (6864)

May We Talk? Having Those Difficult Conversations

One day seminar providing communication
skills for Healthcare Providers

About this Workshop

If we are not aware of what is broken, how can we commit to repairing it?

Health Care Providers indicate that communication skills are just as important as technical skills in achieving positive patient outcomes, leading to increased patient satisfaction and compliance. However, recent studies have shown less than 20% of healthcare providers felt they were adequately trained in the competency of communication.* In addition, studies have shown patient satisfaction increases with improved communication. Physician job satisfaction, in turn, increases with patient satisfaction. Patient compliance also increases when patients are part of the planning and decision making process related to their care.

This seminar will address the interpersonal and communication skills, which are important attributes of healthcare providers as noted by the American Board of Medical Specialties (ABMS) and the Accrediting Council of Graduate Medical Education (ACGME), American Nursing Association (ANA), allowing for compassionate and empathetic conversations when dealing with patients during medical crises and end-of-life care issues. By utilizing improved communication skills, attendees will then be shown how to facilitate the creation of their patient�s own advance care plan, to be used by the patient care team at the time of hospitalization.

The day will close with an interactive Q/A speaker panel to address attendees specific questions.

*Fredrick D. Ashbury, PhD, et al, Physician Communication Skills: Results of a Survey of General/Family Practitioners... Medical Education Online 2001-2006.

Educational Objectives

At the completion of this seminar,
attendees will be able to:

Describe the present sentiment related to patients having difficult conversations with their caregiver related to serious illness or end-of-life care and how it can be changed.

List reasons why care providers resist having conversations related to serious illness or end-of-life care.

Explain the steps in having conversations with patients which will not sacrifice a patient's Hope.

Recognize the importance of being present as an active listener when dealing with difficult conversations.

Review the communication process enabling the balance of hope and realism in the face of bad news.

Describe how communication skills can motivate change in patient compliance with advance care planning.

Explain how the Medical Society is recruiting and coordinating clinical pilot projects across the state.

Demonstrate how you can engage in your community to share the benefits of advance care planning.

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Wisconsin Public Radio host and conference speaker, Ben Merens, discusses End-of-Life issues on WPR radio. Listen to the archived radio show here.
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Who Should Attend

physicians
nurses
PAs
NPs
ancillary care givers
clergy
chaplains
social workers
end-of-life team members

Faculty

	Michael Bernhagen Co-Producer of the Documentary "Consider the Conversation" Director of Community Engagement and Care Partner Relations Rainbow Hospice Care Jefferson, Wisconsin
	Lucille Marchand, MD, BSN Professor of Family Medicine University of Wisconsin School of Medicine and Public Health Madison, Wisconsin
	Ben Merens, MSJ Professional Speaker Radio Host Wisconsin Public Radio Milwaukee, Wisconsin
	Toby Campbell, MD Asst. Professor of Medicine Chief of Palliative Care Director of Fellowship in Hospice & Palliative Medicine University of Wisconsin Carbone Cancer Center Madison, Wisconsin
	John Maycroft, M.P.P. Policy Analyst Wisconsin Medical Society Coordinator Honoring Choices Wisconsin Madison, Wisconsin
Conflict of Interest Statement
It is the policy of MTMI to ensure balance, objectivity and scientific rigor in all sponsored CME activities. All faculty and planners are required to disclose any related financial interests. Disclosures are reviewed and all conflicts of interest resolved. Disclosures will be shared at the course.
Acknowledgments
This program is presented in collaboration with:

*Seminar Schedule

7:30 am	Continental Breakfast and Registration
8:00 am	Introduction and Welcome ... Randall M. Levin, MD, FACEP
8:30 am	Consider the Conversation: Challenges and Opportunities at the End-of-Life. ... Mike Bernhagen
9:45 am	Informal Discussion and Break
10:00 am	Why We Avoid the Conversation - Is Hope Really Sacrificed? ... Lucille Marchand, MD, BSN
11:00 am	Skills: Having the Hope Conversation ... Lucille Marchand, MD, BSN
12:00 pm	Box Lunch - (included)
1:00 pm	Active Listening - Helping You Hear What is Being Spoken ... Ben Merens, MSJ
2:00 pm	How to Balance Hope and Realism in the Face of Bad News ... Toby Campbell, MD
3:00 pm	Informal Discussion and Break
3:15 pm	**Honoring Choices Wisconsin: Bringing the Conversation to Clinics and Communities Across the State ... John Maycroft, MPP
4:15 pm	Speaker Panel Questions and Answers ... Randall M. Levin, MD, FACEP - moderator
5:00 pm	Adjourn
	* Schedule subject to change. The name "Honoring Choices Wisconsin"** is used under license from East Metro Medical Society Foundation
Accreditation
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education for physicians. The Medical Technology Management Institute is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. Designation The Medical Technology Management Institute designates this live activity for a maximum of 7.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This continuing nursing education activity was approved by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. This activity will provide 7 contact hours. Participants should only claim the credit commensurate with the extent of their participation in the activity. This continuing education activity was designed to meet the requirements of the State of Wisconsin standards of license renewal for social workers.
An Additional Educational Opportunity
For an additional education opportunity for establishing a research-based foundation for this seminar or as a stand alone educational opportunity, you may want to attend: Dying Better - Lessons Learned from the "Coping with Cancer Study" WebCast A discounted fee will be granted to all those attending the "May We Talk? Having Those Difficult Conversations" seminar. Click above link to register.

Registration

All prices for dates in the US are in US dollars.
All prices for dates in Canada are in Canadian dollars.

♦

Amount

*Ancillary care givers include:

clergy

chaplains

end-of-life team members

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