The Office Operations Assistant will provide project and clerical support to both the Customer Service Specialist and the Education and Technology Administrator. The Office Operations Assistant will deliver high-level support for MTMI’s internal and external customers. MTMI products and services consist of face-to face training events, live and recorded webinars, podcasts and consultative workforce training. The Office Operations Assistant plays a key role in supporting the continued trajectory of MTMI’s growth and advancement of customer satisfaction by assisting those team members responsible for development of quality education and professional development programs, products and services.

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  • Facilitate working relationships with Education and Technology Administrator and the Customer Service Specialist
  • Develop knowledge required to support MTMI’s educational programs, products and services
  • Answer phones and direct customers to information and process registrations over the phone
  • Provide customer support in all areas
  • Become proficient with Aceware customer database and Website management/maintenance.
  • Daily rectify all credit cards and enter information into excel spread sheets
  • Enter check payments into Aceware and send checks to be processed. Enter information into excel spreadsheets.
  • Create invoice’s as needed
  • Respond to customer inquiries via email or phone
  • Validate and activate program certificates via the website
  • Reformat PPT presentations to PDF
  • Develop PPT presentations for webinar breaks
  • Assist with Go To Webinar planning and dry runs with instructors
  • Act as “Host” for live programs at the MTMI education center
  • Periodically be “on call” for webinars/simulcasts on evenings and weekends
  • Coordinate webinars/simulcasts occasionally on evenings and weekends
  • Maintain positive relationships with clients and address their needs consistently and effectively for MTMI course programs
  • Additional duties as assigned


Knowledge, Skills, Abilities, and Other Characteristics (“KSAO”)

To be successful in this role, the senior position will have the following:

  • Knowledge of Excel, PowerPoint and Word is required.
  • Knowledge of medical terminology preferred.
  • Attention to detail and organizational skills
  • Demonstrated problem-solving skills and independent judgment
  • Excellent verbal communication skills
  • Ability to work both independently and as part of a team
  • Ability to manage multiple, often conflicting priorities
  • Aptitude to learn and use new software

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