MTMI seeks a Webinar Coordinator to provide support to adult students who attend our virtual classes. Speakers presenting the courses may also require assistance. Reporting directly to the Online Program Specialist, the Webinar Coordinator must possess exceptional customer service and problem-solving skills, and become knowledgeable at utilizing audio and web conferencing technology.
The College of Health Care Professions owns MTMI and this position requires adherence to CHCP’s core values, which are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles, which we live by and include:
Core Values:
- Innovation - We embrace organizational goals and drive positive change.
- Compassion - We care about our students, their future employers, and the communities that they serve.
- Accountability - We are committed to responsibly upholding and reinforcing our values.
- Respect - We are accepting and considerate of others, regardless of background, abilities or beliefs.
- Excellence - We execute our goals with passion and purpose and strive for the highest quality in our results.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsibilities
- Provide audio and web-based operator-assistance support during dry runs, webinars and customer support
- Track participant registrations and relay to appropriate co-workers
- Work closely with speakers throughout the webinar to ensure the webinar sessions run smoothly
- Promptly respond to registrant’s/participant’ emails, chat, including technical questions
- Prepare necessary equipment/material for each assigned webinar
- Professionally introduce speakers and review logistics at start of webinar
- Assist with reporting of the evaluation and debrief of the education events to ensure continuous improvement and quality service
- Additional duties as assigned
JOB REQUIREMENTS
Knowledge, Skills, Abilities, and Other Characteristics (“KSAO”)
To be successful in this position, candidates will have the following:
- High School diploma or equivalent
- Previous work experience in a customer service role
- Experience working with webinar engagement platform to manage live webinar events; GoToWebinar experience preferred.
- Ability to work a flexible schedule in multiple time zones, weekday evenings and weekends
- Access to own PC to run webinar on hardwire internet connection at your remote location
- Availability of consistent, reliable access to the Internet is required
- Excellent verbal and written communication skills
- Attention to detail while working under compressed timelines
- Exceptional customer service skills
Physical Requirements
- Remain in a stationary position 50% of the time
- Constantly communicate using the spoken word with customers/students, staff and instructors
- Operate equipment specific to programmatic track, personal computer, audio-visual equipment, etc.
- Lift up to 25 pounds
- Work evenings and weekends as needed
Education and Experience
- High School diploma or equivalent
- Ability to develop good relationships with current and potential clients
- Excellent interpersonal and communication skills
Work Environment:The Web Coordinator works from home
Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but merely illustrative of the current requirements of the essential functions of the job.
PLEASE DO NOT CALL. Send an email to mtmieducation@mtmi.net with your resume or CV.