About this Program

Conflict is an inevitable part of healthcare, affecting relationships with coworkers, patients, and families. In this course, Dr. Brenda Rinehart explores the root causes of both external and internal conflict and offers practical strategies for resolution. Topics include emotional intelligence, active listening, mirroring, and knowing when to seek intervention. This course equips participants with tools to foster respectful communication, manage difficult situations, and promote a more collaborative work environment.

Agenda:

  • Conflict defined
  • Conflict with co-workers
  • Conflict with patients
  • Conflict with family members
  • Situations where conflict is likely to occur
  • Why does conflict happen?
    • External Conflict
    • Internal conflict
  • Conflict resolution
  • Emergencies that require intervention
  • Conclusion

How it Works:

  • The On Demand CE activity that you purchased will be located in your “My Account” section once you log into the MTMI Website.
  • You have three attempts to pass each quiz.
  • You must earn a score of 75% or higher.
  • Credit is recorded the day you submit and pass the quiz, and is determined using Central time.
  • You have 30 days to complete and pass the quiz.
  • Once passed, access your MTMI “My Account” to print your “Certificate of Completion.”
  • This video expires 1 year after purchase date.

Educational Objectives

At the conclusion of this program, the participants should be able to:

  • Discuss the different relationships and environments where conflicts may arise
  • Identify the external factors that can contribute to the emergence of conflict
  • Analyze the internal factors that may lead to conflict within individuals or groups
  • Describe the various strategies and methods for effective conflict resolution.
  • Highlight the significance of mirroring as a technique to demonstrate understanding in conflict scenarios
  • Emphasize the importance of developing emotional intelligence as a means of navigating conflicts effectively
  • Define the indicators of escalation that signify a situation may have reached an emergency level necessitating intervention

Program Faculty

Meet your presenter(s)

Brenda Rinehart

Brenda Rinehart

PhD

Dr. Brenda Rinehart earned her doctoral degree in Industrial and Organizational (workplace) psychology from Capella University. She holds an MBA from Southern Nazarene University, and undergraduate degrees in Human Resource Management, and Radiology. Dr. Rinehart is a consultant, professor, curriculum designer, national speaker, and author of many peer-reviewed journal articles. She spent sixteen years of her career in healthcare administration and sixteen years in front-line clinical care. She earned her Fellows through AHRA in 2012. She earned certifications in radiology administration, CT, mammography, radiography, LEAN, and specific psychological assessments. Dr. Rinehart lives with her husband in the mid-west and is a proud mom to nine children and many grandchildren.

Credits

Accredited training programs

ASRT Category A Credit Information

ASRT Category A

This program provides 1.25 hour(s) of Category A continuing education credit for radiologic technologists approved by ASRT and recognized by the ARRT® and various licensure states. Category A credit is also recognized for CE credit in Canada. You must attend the entire program to receive your certificate of completion.