About this Program

This engaging course explores the critical role healthcare professionals play in shaping a positive patient experience. You will examine how staff interactions, culture, and accountability impact both patient and employee satisfaction. Topics include the “10-5 Rule,” financial implications of service quality, and the growing awareness of scanxiety—the anxiety patients feel before and during imaging procedures. Strategies to reduce scanxiety, foster a supportive team culture, and celebrate success are discussed. Whether you’re on the frontlines or in leadership, this course offers practical tools to elevate your team’s performance and the patient journey.

Agenda:

  • We’re All Part of the Patient Experience
    • Why patient experience
    • The 10-5 rule
    • Employee satisfaction’s role
  • Financial Implications
  • Scanxiety
    • What is it?
    • How can you help
  • Culture
    • Creating culture for your team
      • Employee appreciation
      • Team building
  • Accountability
    • Scorecard
    • Celebrate “Wins” 

How it Works:

  • The On Demand CE activity that you purchased will be located in your “My Account” section once you log into the MTMI Website.
  • You have three attempts to pass each quiz.
  • You must earn a score of 75% or higher.
  • Credit is recorded the day you submit and pass the quiz and is determined using Central time.
  • You have 30 days to complete and pass the quiz.
  • Once passed, access your MTMI “My Account” to print your “Certificate of Completion.”
  • This video expires 1 year after purchase date.

Educational Objectives

At the conclusion of this program, attendees will be able to: 

  • Give ways to increase satisfaction within the patient experience
  • Discuss ways to improve employee satisfaction
  • Define Scanxiety and the causes
  • Describe ways you can lower Scanxiety for your patients
  • Discuss ways to improve your team culture
  • Celebrate positive surveys and results with your staff
  • Share and reinforce your accountability results with your staff 

Program Faculty

Meet your presenter(s)

Ronald Gilbert

Ronald Gilbert

MS, RT(R), CIIP

Manager of Enterprise Imaging and Informatics
11 Hospital Locations
WellStar Healthcare System
Atlanta, GA

Credits

Accredited training programs

ASRT Category A Credit Information

ASRT Category A

This program provides 1 hour(s) of Category A continuing education credit for radiologic technologists approved by ASRT and recognized by the ARRT® and various licensure states. Category A credit is also recognized for CE credit in Canada. You must attend the entire program to receive your certificate of completion.