About this Program

This dynamic session explores the connection between Key Performance Indicators (KPIs) and Process Improvement (PI), focusing on their practical application within medical imaging departments. Participants will learn how to set and implement SMART goals, select meaningful KPIs, and align them with broader improvement strategies such as the Balanced Scorecard. The course will introduce lean daily management tools—including GEMBA rounds and boards—to empower frontline staff and support a culture of continuous improvement. Through real-world examples and actionable insights, you will discover how to lead more effectively, coach your teams, and drive measurable progress.  

Agenda:

  • Process Improvement
    • SMART Goals
    • Key Performance Indicators (KPIs)
  • Balanced Scorecard
  • KPIs and Process Improvement Initiatives in Imaging
    • KPI Board Elements
  • GEMBA Rounds
    • GEMBA Coaching
    • GEMBA Boards
    • Creating Frontline Problem Solvers
    • Fostering an Environment for Improvement  

How it Works:

  • The On Demand CE activity that you purchased will be located in your “My Account” section once you log into the MTMI Website.
  • You have three attempts to pass each quiz.
  • You must earn a score of 75% or higher.
  • Credit is recorded the day you submit and pass the quiz and is determined using Central time.
  • You have 30 days to complete and pass the quiz.
  • Once passed, access your MTMI “My Account” to print your “Certificate of Completion.”
  • This video expires 1 year after purchase date.

Educational Objectives

At the conclusion of this program, attendees will be able to:

  • Define process improvement 
  • Understand how process improvement concepts, tools, and resources can be utilized to help achieve department goals and make improvements 
  • Develop S.M.A.R.T. goals 
  • Identify KPIs to help define meaningful goals and process improvement initiatives 
  • Understand how to manage process improvement through lean daily management 
  • Discuss the importance of daily GEMBA rounds 
  • Identify the imaging lead’s role in coaching team members to become frontline problem solvers  

Program Faculty

Meet your presenter(s)

Carla Knisley

Carla Knisley

MBA, CRA, (RT)(R)(MR)

Carla Knisley is the Director of Clinical Support Services at OhioHealth Dublin Methodist and Grady Memorial Hospitals in Columbus, Ohio. She is responsible radiology, oncology services, and pain management. She has worked in the health care field for 25 + years with a clinical background in general radiography and MRI. Ms. Knisley has held leadership positions at Premier Health Partners in Dayton, Ohio as well as her current role at OhioHealth. Her experience has provided the opportunity to be an active leader in many expansion and construction projects, lean leadership initiatives, leader development, and operational excellence projects. She holds a master’s degree in business administration, a baccalaureate degree in healthcare management with a minor in human resource management, and an associate’s degree in applied science – radiologic technology. Ms. Knisley became a Certified Radiology Administrator (CRA) in 2014. She is an active member and volunteer with the professional radiology administrators organization, AHRA. She has also previously presented leadership topics at several AHRA conferences and has co-edited chapters in the series of books AHRA offers to assist in obtaining the CRA certification.

Credits

Accredited training programs

ASRT Category A Credit Information

ASRT Category A

This program provides 1.25 hour(s) of Category A continuing education credit for radiologic technologists approved by ASRT and recognized by the ARRT® and various licensure states. Category A credit is also recognized for CE credit in Canada. You must attend the entire program to receive your certificate of completion.