About this Program

In emotionally charged or high-stress environments, strong communication skills can prevent conflict, de-escalate tension, and foster respectful interactions. This course provides you with practical strategies for navigating difficult conversations with greater awareness, patience, and control. Participants will explore how stereotypes, personality differences, and personal experiences influence communication. Key topics include understanding motivations, managing anger, avoiding common triggers, and listening with intent. The course also emphasizes respectful verbal and non-verbal communication and techniques for maintaining composure under pressure. Whether dealing with colleagues, patients, or clients, participants will leave with actionable tools to handle tense situations with confidence and empathy. 

Agenda:

  • Communication
  • Stereotypes
    • Other Variables that Influence Us
      • Education
      • Personality
    • Understanding People and Motivations
    • Listening With Intent
    • What Not to Say – Triggers to Escalation
    • Things to Avoid Doing in Tense Situations
    • Remaining Flexible, Debrief and Give Yourself Credit
    • Coping With Anger
      • Time Out
      • Breathing Techniques
      • Practice Patience
    • Plan Ahead if You Can
      • Interact Respectfully
        • Verbally
        • Non-Verbally 

How it Works:

  • The On Demand CE activity that you purchased will be located in your “My Account” section once you log into the MTMI Website.
  • You have three attempts to pass each quiz.
  • You must earn a score of 75% or higher.
  • Credit is recorded the day you submit and pass the quiz, and is determined using Central time.
  • You have 30 days to complete and pass the quiz.
  • Once passed, access your MTMI “My Account” to print your “Certificate of Completion.”
  • This video expires 1 year after purchase date.

Educational Objectives

At the conclusion of this program, the participants should be able to: 

  • Recognize and acknowledge your own attitudes, and how your actions affect others
  • Know and be able to state some effective techniques for dealing with “difficult” people
  • Apply some techniques for managing and dealing with anger
  • Describe and apply listening with intent methods in coping with challenging interactions
  • Discuss and apply some coping strategies for dealing with “difficult” people and situations 

Program Faculty

Meet your presenter(s)

Russell Cain

Russell Cain

Current Interim Manager
San Leandro Hospital

Credits

Accredited training programs

ASRT Category A Credit Information

ASRT Category A

This program provides 1 hour(s) of Category A continuing education credit for radiologic technologists approved by ASRT and recognized by the ARRT® and various licensure states. Category A credit is also recognized for CE credit in Canada. You must attend the entire program to receive your certificate of completion.