About this Program

PACS is one of the most important systems of patient care in healthcare. Like any IT system, there will be system failures.  This webinar discusses the resilience built into PACS by using alternate workflows, redundancy, and disaster recovery.  With properly prepared technologists who are informed and trained in downtime procedures, this can go smoothly, and no need to panic.

Educational Objectives

At the conclusion of this webinar, attendees will be able to:

  • Understand common PACS downtime types and impact
  • Understand what is meant by redundancy, backup, disaster recovery, business continuity, and high availability.
  • Describe how to access the backup systems
  • Understand how technologists can use downtime procedures effectively
  • Perform basic troubleshooting on various parts of the PACS


In-person and live webinar options

What is PACS Downtime

  • Causes of downtime
  • Full, partial, or individual system failures
  • Scheduled downtime
  • Unscheduled downtime
  • Factors for PACS Resilience and ability to recover
  • System redundancy or extra equipment
  • Facility back-up system
  • Disaster Recovery
  • Business Continuity vs. High Availability

Downtime procedures

  • Keep patient care workflow moving
  • Level of Availability ranking for severity and action
  • System-specific downtime procedures (PACS, Dictation, RIS, etc.)
  • Technologist part in downtime procedures
  • Troubleshooting scenarios
  • User level
  • Device level
  • System level


Who should attend?

  • Radiologic Technologists
  • Medical Imaging Specialists
  • Educators
  • Vendor Personnel
  • Imaging professionals who want to understand the challenging world of imaging informatics

Program Faculty

Meet your presenter(s)

Ronald Gilbert

Ronald Gilbert


Manager of Enterprise Imaging and Informatics
11 Hospital Locations
WellStar Healthcare System
Atlanta, GA


Accredited training programs

ASRT Pending Credit Information

ASRT Pending

Category A/A+ CE credit is pending approval by the ASRT. An application for 1.5 hours of credit for radiologic technologists recognized by the ARRT and various licensure states has been filed.


Convenient payment options available

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Early Pricing Guidelines

Qualifying 'Early' registrations must be made at least 4 days in advance for the program.

Cancellation Policy

Webinars less than 8 hours of credit

Refunds, minus a $15 processing fee, will be granted for cancellations received at least 3 days prior to the program. Cancellations received within 3 days of the webinar will receive a credit toward a future MTMI program, minus the $15 processing fee. No refunds will be made after the webinar starts. MTMI reserves the right to cancel any scheduled program because of low advance registration or other reasons. MTMI’s liability is limited to a refund of any program tuition paid. WEBINAR ATTENDEES that cannot log in due to unsolvable technical issues beyond their control will be eligible for a full refund.